Flexible Service Delivery: key messages
When I was recently asked to present on the Flexible Service Delivery programme, rather than talking through a description of the programme design and enabling technologies and approaches (SOA, EA, The Cloud), I spoke about the business benefits and key messages which I think best describe this work. The audience were a mixture of senior managers within institutions; in other words, those responsible for the funding and policy decisions, and those who are less interested about the underlying technologies. The feedback was positive.
The key messages that I lifted out and spoke about were:
Supporting efficiency savings through business process improvement and re-design, effective integration and sharing of information systems and services
Understanding the baseline data and knowing the business benefits and ROI of institutional change
Supporting institutional strategic change and alignment involving ICT, and building capacity
Embedding institutional agility and responsiveness to change
Business Intelligence: enable better institutional decision support by improving access to data across corporate information systems
Collaboration whilst maintaining your competitive edge (chore v’s chore)
Unlocking the market inertia and working towards a more granular and open market of products
Supporting the development of open interface standards
Hello FSD project and STG members
Welcome to the new FSD blog. This online space is now available to you all, as well as the Support and Synthesis Project and FSD Programme Management Team, to support shared communication between us.
It is important that the programme has a communication approach set up which allows us to track the progress and success that is being made across the FSD projects as the programme evolves, as well as the highlights from discussions at the STG workshops. There is also a requirement to have available aggregated information that allows the Support and Synthesis Project to pull out regular key communication messages for wider disseminations (in the very least across the STG mailing list so that you can share progress with each other).
FSD projects and STG ‘explorer members’, as well as the Support Project and myself (the FSD Programme Manager) are asked to complete a fortnightly blog (either using our own blog spaces or through this shared FSD blog), which provides a summary of progress made over the 2 week period. CETIS will the be able to use PROD (http://prod.cetis.ac.uk/) to aggregate this information.
I look forward to reading your blog entries!
Alex